Quick answer: Keep delivery evidence until the return, payment-dispute and warranty risks for the transaction have reasonably passed.
Enter the number in our carrier directory and compare the latest official scan.
What you need to know
Keep delivery evidence until the return, payment-dispute and warranty risks for the transaction have reasonably passed. The important point is to read tracking events in context. A scan describes one moment in a longer logistics process, and the estimated delivery window is usually more useful than a single isolated status.
- Save the tracking page and delivery confirmation.
- Keep signed documents for valuable or business shipments.
- Retain photos of condition and packaging.
- Storage periods depend on contracts, tax rules and local law.
Recommended steps
For important shipments, download evidence immediately because carrier tracking histories may disappear after several months. Start with the tracking history, then verify the order information and keep a record of every message. When another company is involved, note both the original and local tracking numbers.
| Step | What to check | Useful action |
|---|---|---|
| 1 | Save the tracking page and delivery confirmation | Check the official tracking record |
| 2 | Keep signed documents for valuable or business shipments | Keep documents and screenshots |
| 3 | Retain photos of condition and packaging | Contact the responsible carrier or seller |
| 4 | Storage periods depend on contracts, tax rules and local law | Escalate when the promised window passes |
When should you contact the carrier?
Contact the carrier when the promised delivery window has passed, a formal exception appears, the parcel is marked delivered at the wrong place, or the carrier asks for missing information. Routine gaps between scans are common during international line-haul transport, weekends and peak periods.
Before calling, prepare the tracking number, sender and recipient names, delivery postcode, order date and a concise description of the problem. The sender may need to start the formal investigation because the sender purchased the shipping service.
How to reduce the risk next time
Use a complete address, include a reachable telephone number when appropriate, choose a tracked service and keep the order confirmation. For valuable goods, consider signature delivery and insurance that matches the actual value. Never pay unexpected fees through a link in an unsolicited message.
Related PostIndex resources
See our tracking status explanations, browse carriers, check delivery-time guides, or find services in the country directory.
Frequently asked questions
Can tracking updates be delayed?
Yes. Scans may be uploaded in batches, and some transport stages do not generate public events.
Should I contact the carrier or seller first?
For an online purchase, contact the seller or marketplace as well as the carrier. The sender often controls the shipping contract and claim.
Is an estimated delivery date guaranteed?
Usually not unless the chosen service explicitly includes a time guarantee. Customs, weather and address problems can change the date.
Where can I track another parcel?
Open the PostIndex carrier directory and select the company handling your shipment.
Information is general and may vary by carrier, route and local law.