Online Store Package Tracking

Find your shop, locate the parcel number and identify the carrier delivering your order.

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How online-store tracking works

After an order is dispatched, the store or marketplace normally adds a tracking number to your account. The first logistics company may transport the package internationally, while another carrier completes customs handover and local delivery.

Find your package number

  1. Sign in to the store or marketplace.
  2. Open Orders, Purchases or Order History.
  3. Select the dispatched item.
  4. Copy the parcel number shown under tracking or logistics details.

Store tracking FAQ

Is an order number the same as a tracking number?

No. The order number identifies the purchase, while the tracking number identifies the shipment moving through a carrier network.

Why has my order not started tracking?

The seller may have created a label before handing the package to the carrier. Wait for the first physical acceptance scan.

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