JD.com Package Tracking
Track your JD.com order and find the carrier responsible for delivery.
Where to find your JD.com tracking number
Open your order history, select the dispatched purchase and view its shipping or delivery details. Copy the tracking number shown beside the shipment.
The order number and tracking number are usually different. If no tracking code appears yet, the seller may have created the order but the carrier has not accepted the parcel.
How to track a JD.com order
Select the purchase marked as shipped or dispatched.
Find the carrier tracking code in delivery details.
Enter the code above and review the latest scan.
JD.com shipping carriers
The carrier depends on the seller, warehouse, destination and selected delivery service. Common logistics partners can include:
How long does JD.com delivery take?
A typical estimate is 5–30 business days. Actual delivery time depends on stock availability, seller handling, origin, service level, customs processing and the last-mile carrier.
Why is my JD.com tracking not updating?
Updates may pause after label creation, between sorting facilities, during international transport, at customs or while a parcel is transferred to a local delivery partner.
International orders and customs
Cross-border orders can be inspected by customs and may require taxes, documents or extra processing. After clearance, a local postal operator or courier often completes delivery and may issue a replacement tracking number.
JD.com tracking FAQ
Can I track with an order number?
Usually not. Open the shipping details and use the separate carrier tracking code.
Why are two tracking numbers shown?
A new number may be assigned when the parcel changes carriers or reaches the destination country.
What if the order says delivered but it is missing?
Check the mailbox, reception, safe place and neighbours. Then contact the final carrier and the store promptly.
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