Contact PostIndex

Use this page to understand which organisation can solve your parcel problem and when an issue should be reported to PostIndex.

Carrier directoryHelp center

Parcel delivery support

PostIndex cannot change an address, arrange redelivery, release a customs shipment, locate a courier, or open a compensation claim. Contact the carrier shown in the latest tracking event or the retailer that sent the order.

Find your carrier

Website feedback

For incorrect page information, broken internal links, technical problems, or a carrier that should be added, use the website-owner contact method published in the site footer or administrative contact information.

Information to prepare

  • The exact page URL and page title.
  • A short description of the incorrect or missing information.
  • The carrier name and country involved.
  • A screenshot with personal details and tracking numbers hidden.
Privacy: Never publish a full tracking number, home address, phone number, identity document, payment card, password, or customs document in public feedback.

Who should I contact?

Late or missing parcel: the carrier or sender. Refund or replacement: the retailer or marketplace. Customs request: the official carrier or customs authority. PostIndex page error: the website owner.

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